Helping you create, scale, and refine your approach to becoming customer centric, and developing powerful customer experiences.
Who We Can Help
Enterprise Marketing Teams
If you and your team are looking to map the journey of your customer, understand data collection strategies, or develop content-driven customer experiences, we can help you develop the technological and operational roadmap with objectives, competitive analysis, a content creation strategy, and measurement strategy.
Customer Experience Technology Teams
We can help you with content management, marketing automation, mobile, social or other content technology selections, as well as helping with the review of implementation partners.
C-Suite For Customer Experience Strategies
If your c-suite is looking to become customer-centric, we can help you succeed in developing business case, or executive briefing on how to safely develop and refine a customer-focused approach.
What We Provide
Road Mapping & Business Case Consulting
We can help you and your team through strategic advisory and consulting. From looking at your customer journey maps, to content management, development of customer experiences, to new strategic means of customer data collection and usage.
Workshops & Ongoing Training
We provide one day, two-day workshops on the topic of customer experience and smart technology usage for your teams. We can also provide our ongoing “Mastermind Program” to help provide your team with ongoing coaching throughout the year.
From custom research to thought leadership papers and industry briefs, we are here to build educational materials to help your audience better customer experience strategies.
One and two-day workshops that can help your team come up to speed on content strategy, and the operation of strategic content.
- Customer Experience For The Enterprise Workshop
- GDPR, Data Privacy & The Customer-Centric Business Workshop
- Customer Journey Mapping Workshop
Customer Experience Consulting
Helping you to devise a new roadmap for your customer experience strategy.
- Digital Customer Experience Roadmap
- Enterprise Customer Experience Technology Selection Assistance
- Preparing for GDPR and The Customer Data Challenge
We can help with customized research, or thought leadership around strategic customer experience.
- Direct research for content strategy challenges
- Thought leadership papers and/or industry briefs
Why Choose the Content Advisory?
We're Focused On Education
As part of CMI, our whole goal has been education and training of how content can be used strategically in business.
We’ve been developing content marketing approaches for businesses for more than a decade.
We’re not interested in building your website, or being your ad agency. We’re here to teach you, not sell you.