Customer Experience

Helping you create, scale, and refine your approach to becoming customer centric, and developing powerful customer experiences.


Who We Can Help

Enterprise Marketing Teams
If you and your team are looking to map the journey of your customer, understand data collection strategies, or develop content-driven customer experiences, we can help you develop the technological and operational roadmap with objectives, competitive analysis, a content creation strategy, and measurement strategy.

Customer Experience Technology Teams
We can help you with content management, marketing automation, mobile, social or other content technology selections, as well as helping with the review of implementation partners.  

C-Suite For Customer Experience Strategies  
If your c-suite is looking to become customer-centric, we can help you succeed in developing business case, or executive briefing on how to safely develop and refine a customer-focused approach.  


What We Provide

Road Mapping & Business Case Consulting  
We can help you and your team through strategic advisory and consulting. From looking at your customer journey maps, to content management, development of customer experiences, to new strategic means of customer data collection and usage.  

Workshops & Ongoing Training 
We provide one day, two-day workshops on the topic of customer experience and smart technology usage for your teams. We can also provide our ongoing “Mastermind Program” to help provide your team with ongoing coaching throughout the year. 

Custom Content  
From custom research to thought leadership papers and industry briefs, we are here to build educational materials to help your audience better customer experience strategies.

Typical Assignments

Educational Workshops
One and two-day workshops that can help your team come up to speed on content strategy, and the operation of strategic content.

  • Customer Experience For The Enterprise Workshop
  • GDPR, Data Privacy & The Customer-Centric Business Workshop
  • Customer Journey Mapping Workshop

Customer Experience Consulting
Helping you to devise a new roadmap for your customer experience strategy.

  • Digital Customer Experience Roadmap
  • Enterprise Customer Experience Technology Selection Assistance
  • Preparing for GDPR and The Customer Data Challenge

Custom Content
We can help with customized research, or thought leadership around strategic customer experience.

  • Direct research for content strategy challenges
  • Thought leadership papers and/or industry briefs

Why Choose the Content Advisory?


We're Focused On Education

As part of CMI, our whole goal has been education and training of how content can be used strategically in business.

Consulting Picture

We're Practitioners

We’ve been developing content marketing approaches for businesses for more than a decade.


We're Independent

We’re not interested in building your website, or being your ad agency. We’re here to teach you, not sell you.