Tim Walters, Ph.D.Principal Strategist & Privacy Lead

areas of expertise
  • Privacy & Personal Data Strategies
  • GDPR and other privacy regulations
  • Digital Transformation
  • Content Marketing and Content Management
  • Future of Work
  • The Burdens and Benefits of the GDPR – A Practical Guide for Marketers
  • Promise and Permission: The Role of Trust in the New Data Economy
  • Welcome to the Era of Beg Data

Tim Walters is a principal strategist and the privacy lead at The Content Advisory, as well as a contributing analyst for the Content Marketing Institute and TechGDPR. In his writing, advising, and public speaking, Tim aims to help both enterprises and solution providers come to terms with customer experience management (CXM) – while also respecting the privacy and personal data of consumers.

“The perceived trustworthiness of a company will be the decisive factor that determines whether consumers provide access to personal data. Marketers need to understand and master the dynamics of trust in personal data exchanges.”

For Tim, this means understanding the fundamental concepts – experience, customer journeys, the jobs to be done – and then designing and implementing the content strategies that deliver mutual benefit for subscribed audiences, buyers, and sellers. His publications include “The GDPR Launches a New Era For Customer Experience Management,” “How to Survive and Thrive Under the GDPR: An Essential Guide For Marketers,” “Content Marketing In the Digital Driver’s Seat,” and “Deliver Peak Experiences With Interactive Content.” Prior to DCG, Tim was a Senior Analyst and Advisor at Forrester Research, and director of international marketing and strategy for FatWire Software, Earlier, he was a professor at the University of Rochester and New York University.

recent posts

  • The Real Story (and the real real story) About the Google GDPR Fine

    The “massive” €50 million ($57 million) fine is driving the press coverage, but there are far more significant aspects of the French data protection authority (CNIL) finding that Google is in violation of the GDPR. Far from a case of the Euro bureaucrats throwing stones at a US tech giant, the finding has implications for

  • Welcome To the Era of “Beg Data”

    Not a typo: The GDPR and growing consumer resistance will put a permission gate in front of personal data. The open bar has closed. The all-you-can-eat-buffet in now a Jell-O counter. Super-size colas have finally been banned. Pick your favorite analogy. The fact is that for about the last decade, under the banners of personalization,

  • Can the GDPR Save CXM (From Itself)?

    The GDPR? Forget about it. Yes, the EU’s restrictive General Data Protection Regulation takes effect in less than four months. But seriously – just close the cover (or the PDF) and set aside the document. While you’re at it, set aside as well your panic about bloodthirsty EU regulators and the specter of massive fines.

contact details

(+49) 151-670-01532
Regensberger Strasse 33 | 10777 Berlin, Germany

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If you are looking to inquire about Tim's availability for consulting, advisory, or speaking engagements, please let us know.