Customer Experience
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For a Better Customer Experience, Make Your Buying Process Less Efficient (Yes, Really)
April 18, 2023 -
Unlocking the Power of Demand Generation: The Key to Launching Your Customer’s Journey
March 14, 2023 -
Can Privacy-centric CX Be Funny?
December 8, 2020 -
Has Germany Opened a Path For US Antitrust Action Against Facebook?
July 7, 2020 -
IKEA sets a new privacy standard for marketers
February 10, 2020 -
Attention marketers: in 12 weeks, the CCPA will be the national data privacy standard. Here’s why.
October 9, 2019 -
CX in the age of privacy and trust, Part 3: Can we (re)build trust?
August 6, 2019 -
Two Days. Two Fines. $352 million. Does Data Privacy Have Your Attention Now?
July 11, 2019 -
Jony Ives, Apple Watch, and the need for system thinking in CXM
July 1, 2019 -
Come back to the GDPR, RTB, RTB: New data authority report will disrupt far more than real-time bidding
June 26, 2019